Complaints & Problem Resolution
We want you to have an exceptional experience with Pure Nomad Ltd, and we will always do our best to resolve any issues quickly and fairly.
If a problem arises during your trip:
Please inform your guide or local representative as soon as possible so we can try to resolve the matter immediately. Most issues during the trip can be corrected quickly when raised at the time that they occur.
If the issue cannot be resolved locally, please contact Pure Nomad Ltd as soon as reasonably possible at: sales@purenomadadventures.com
After your trip:
If you remain dissatisfied, you may submit a formal complaint in writing within 28 days of trip completion. Please include your booking reference and full details of the issue.
We will:
We are committed to handling all complaints fairly, transparently, and in accordance with the Package Travel Regulations 2018.
